Shipping policy

Shipping Policy

Free shipping: every Cozzi Sandals order ships for free, with no minimum purchase.

Processing time: orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day.

Delivery time: once shipped, orders are delivered in 7-10 business days. During peak seasons or in remote areas, delivery can occasionally take a little longer.

Order tracking: as soon as your order ships, you will receive a confirmation email with a tracking number so you can follow your package.

Shipping address: please double-check your address at checkout. If you notice a mistake, contact us as soon as possible. We cannot change the address once the order has shipped.

Lost or delayed packages: if your tracking has not updated for several days or your order has not arrived within the expected time, contact our support team and we will investigate with the carrier.

Customs and duties: international orders may be subject to import duties or taxes charged by the destination country. These charges are the responsibility of the customer.